Help & Support
Frequently
Asked Questions
Everything you need to know about Celivo, our rituals, technology, and your experience.
Celivo is a body-care technology brand offering two
advanced rituals — Relief and Sculpt. Designed to help
you recover, tone, and feel your best through
science-backed, non-invasive technology you can use
anytime, anywhere.
Celivo Relief is designed to support everyday recovery
through targeted rolling massage. It can help relax
tight areas, stimulate the treated area and make
recovery routines more convenient at home.
Celivo Sculpt combines suction, massage and warming
technology to create an at-home body-care ritual.
Adjustable intensity allows you to customize the
experience for different areas of the body.
Usage depends on the product, intensity level and your
personal routine. Begin with shorter sessions and
follow the instructions supplied with your device.
Avoid repeatedly treating the same area if it feels
uncomfortable or irritated.
Our devices are designed for general body-care use,
but individual sensitivity varies. Do not use the
devices on broken, inflamed or irritated skin.
Always follow the product manual and discontinue use
if you experience unusual discomfort.
This depends on the device and treatment style.
Celivo Relief can generally be used directly over
suitable areas. For suction-based treatments, a
compatible body oil may help the device glide more
comfortably. Always follow the instructions provided
with your product.
Session length can vary according to the treatment
area and intensity. Short, controlled sessions are
recommended when you first begin using the device.
Refer to your included usage guide for product-specific
recommendations.
If you have a medical condition, are pregnant, have
circulation concerns, use an implanted medical device,
have recently undergone surgery, or are unsure whether
a massage device is appropriate for you, consult a
qualified healthcare professional before use.
Turn the device off and disconnect it from charging.
Wipe accessible surfaces with a soft, slightly damp
cloth and dry thoroughly before storage. Do not
immerse electronic components in water unless your
product instructions specifically state otherwise.
Eligible returns are handled according to our current
Returns & Refunds Policy. Please review the policy
before returning a product and contact support if
you require assistance with an order.
Celivo offers nationwide delivery across Pakistan.
Delivery availability and estimated transit times can
vary by city and region and will be shown during the
ordering process where applicable.
Warranty coverage is subject to the terms supplied with
the product and your order. Keep your order information
or proof of purchase, as it may be required for warranty
support.
Still have questions?
We're here to help.
Our support team is ready to assist you with anything you need.